We have something call the Whoops Guarantee*

If the collar doesn’t fit your dog when it arrives, you’ have five days after delivery to contact us and send it back. We’ll change the collar to one size up or one size down and get it back out to you.

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What you should know about the Whoops Guarantee

We will change the size of your collar that you purchased one (1) time only to either one (1) size up or one (1) size down. To be eligible for the "Whoops Guarantee" you need to contact us either by Whatsapp (‭+1 (310) 878-2077‬) or Email (Sales@SamandDot.com) within Five (5) Days of the package arriving at your place of delivery according to our shipping system. How to return the collar will be explained if needed. The Collar must be still 'new' and not worn, dirtied, washed or stained to be eligible for the Whoops Guarantee.

If anything is going to break, its always in the first 10 Days

We’re so confident in our collars that if anything happens in the first 50 days, contact us and we'll replace the collar for free.

# What you should know about the 50 Day ‘I can’t believe that happened’ Guarantee”

If the collar should break (either Material or buckle due to natural wear and tear) we will replace the collar after returning the collar back to us for inspection. To be eligible for the "50 Day ‘I can’t believe that happened’ Guarantee" you need to contact us either by Whatsapp (‭+1 (310) 878-2077‬) or Email (Sales@SamandDot.com) within Fifty (50) Days of the package arriving at your place of delivery. How to return the collar will be explained if needed. The Collar must be returned to be eligible for the Guarantee. Wear and tear does not extend to misuse. 

Here is a handy guide to choosing the right size for your customized collar.When you measure your dogs neck, make sure you allow a 2cm gap for comfort. 

If you're still not sure, there is a live chat bot in the corner, feel free to drop us a message and we typically reply back in a few minuets. 

Xtra Small - 21cm to 32cm

The smallest the collar will go down to is 21cm while the biggest you can adjust it to is 32cm

Small - 23cm to 42cm 

The smallest the collar will go down to is 23cm while the biggest you can adjust it to is 42cm. Types of Dogs that typically fit Small are;

• Jack Russels
• Dachshunds
• Chihuhahua
• Terriors

Medium - 32cm to 52cm

The smallest the collar will go down to is 32cm while the biggest you can adjust it to is 52cm. 

We find that most dogs fit into a Medium however if you're not sure between a Medium and a Large, a Large collar will shrink down to overlap with a Medium. Types of Dogs that typically fit a Medium are;

• Sam & Dot fit into this size
• Hong Kong Mongrels
• Bulldog
• Shar Pei
• Beagles
• Corgis

Large - 35cm to 59cm

The smallest the collar will go down to is 35cm while the biggest you can adjust it to is 59cm. Types of Dogs that typically fit a Medium are 

• Golden Retrievers
• Labradors

Xtra Large - 38cm to 63cm

The smallest the collar will go down to is 38cm while the biggest you can adjust it to is 63cm.

*These dog types are just an example from who we've met over the days. for best fit, we recommend using  a tape measure. 

We ship to all the major markets including USA, Canada, UK, Australia, Hong Kong & Singapore.

We ship with SF Express for most of our deliveries. You can expect your package to arrive within 7 to 10 business days or ordering.

If your order doesn’t arrive within 15 business days, pleases contact us so we can follow it up with SF Express and/or our 3rd party partners. You can send us an email or drop us a WhatsApp, just head to our Contact Page.

You can track your order through;

• Your tracking email that we send once its in the post.
• Your accounts page when you log in.
• Though the chatbot in the Right corner of this page.