Refund policy

Do you have a return policy?

As all of our collars are customised with the engraving of your dogs name and your contact number, we are unable to accept returns. However, we understand the sizing and durability is top of mind for you, so we have two guarantees.

Whoops Guarantee*

If the collar doesn’t fit your dog when it arrives, you’ have five days after delivery to contact us and send it back. We’ll change the collar to one size up or one size down and get it back out to you.

50 Day ‘I can’t believe that happened’ Guarantee#

If anything is going to break, its always in the first 10 Days.
We’re so confident in our collars that if anything happens in the first 50 days, send us back the collar and we will replace it for free.

 

As a rule, we don't issue refunds except under extreme conditions as dictated by Sam & Dot Management and our return policy doesn't extend outside of our two Guarantees as outlined above. 

 

The Tea Leaves section... aka the fine print. 

*Whoops Guarantee - We will change the size of your collar that you purchased one (1) time only to either one (1) size up or one (1) size down. To be eligible for the "Whoops Guarantee" you need to contact us either by Whatsapp (‭+1 (310) 878-2077‬) or Email (Sales@SamandDot.com) within Five (5) Days of the package arriving at your place of delivery according to our shipping system. How to return the collar will be explained if needed. The Collar must be still 'new' and not warn, dirtied, washed or stained to be eligible for the Whoops Guarantee.  

# 50 Day ‘I can’t believe that happened’ Guarantee” - If the collar should break (either Material or buckle due to natural wear and tear) we will refund you the value of the collar after returning the collar back to us for inspection. To be eligible for the "50 Day ‘I can’t believe that happened’ Guarantee" you need to contact us either by Whatsapp (‭+1 (310) 878-2077‬) or Email (Sales@SamandDot.com) within Fifty (50) Days of the package arriving at your place of delivery. How to return the collar will be explained if needed. The Collar must be returned to be eligible for the Guarantee. Wear and tear does not extend to misuse