Delivery & Returns

How does delivery work?

We ship with SF Express and HK Post through their Speedy Post for most of our deliveries in Hong Kong. You can expect your package to arrive within 7 to 10 business days or odering.

If your order doesn’t arrive within 15 business days, pleases contact us so we can follow it up with Hong Kong post or SF Express. You can send us an email or drop us a WhatsApp. Just head to our Contact Page.


Do you have a return policy?

As all of our collars are customised with the engraving of your dogs name and your contact number, we are unable to accept returns. However, if you have any quality or durability issues in the first 50 days, we’ll ship you a new one!

If you do have any issues, please send us an email or drop us a WhatsApp, Just head to our Contact Page.

Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.